At Sea Supply Hub, we are committed to providing high-quality marine products and ensuring complete customer satisfaction. If for any reason you need to return an item or have a warranty issue, we’ve outlined our policies below to help make the process as smooth as possible.

Returns

We offer a 30-day return policy for stock items. To qualify for a return, the product must meet the following conditions:

  • The item must be in brand new condition, unused, and in its original packaging.
  • Items returned must be in their factory-sealed container with all components intact.

Exclusions:

  • We do not accept returns of opened blister packs or any software products.
  • Custom orders, special orders, and non-stock items may not be eligible for return unless the product is defective.

All returns must be authorized and require a Return Authorization (RA) number before being shipped back. To obtain an RA number, please email us at info@seasupplyhub.com with your order number and the reason for the return in the subject line, or call us at 302-272-9717. We will provide you with instructions on how to return the item once the RA number has been issued.

Restocking Fees:

  • Stock items returned within 30 days and in new condition are accepted without a restocking fee.
  • Returns on special items may be subject to a restocking fee based on the condition and nature of the return.

Flat-Rate Freight Program: If your order was shipped under our Flat-Rate Freight Program, the outbound shipping cost will be deducted from the refund if the return is not due to a defective product or an error on the part of Sea Supply Hub.

Warranty Policy

At Sea Supply Hub, we take pride in offering products from reputable manufacturers that stand behind the quality of their items. However, if you encounter an issue with any of our products, our warranty policy is here to help.

  • 30-Day Warranty: For most products, we offer a 30-day window to handle out-of-the-box exchanges for defective items. If your item is faulty, we’ll work with you to replace it as quickly as possible.

  • Defective Items: Defective items must be returned to us with postage paid by the customer. Unfortunately, we do not cover return shipping costs for defective items (neither do most manufacturers). Once the defective item is received, we will evaluate and process the exchange.

  • Return Authorization: All warranty issues require a Return Authorization (RA) number. Please contact us at info@seasupplyhub.com or call 302-272-9717 with your order number and a description of the issue to obtain your RA number. We will provide further instructions on how to proceed with the return.

Non-Warranty Issues

Some products may have specific warranty terms provided by the manufacturer. For items that fall outside our 30-day window, we recommend contacting the manufacturer directly for further assistance. Sea Supply Hub can assist in providing the necessary details to facilitate this process if needed.

Return & Warranty Process

  1. Contact Us: Reach out to us at info@seasupplyhub.com or 302-272-9717 with your order number and the nature of your return or warranty issue.
  2. Receive an RA Number: We will issue you a Return Authorization (RA) number, which is required for all returns or warranty claims.
  3. Ship Your Item: Package the item securely and include the RA number on the outside of the box. Returns should be sent to the address provided with your RA number. You are responsible for shipping costs unless the return is due to our error.
  4. Evaluation & Resolution: Once we receive the returned item, we will evaluate it and provide a replacement, credit, or refund based on the circumstances.

For any questions regarding our Warranty and Return Policy, feel free to contact us via email at info@seasupplyhub.com or by phone at 302-272-9717. Our team is here to ensure your satisfaction and assist you in every step of the process.

Thank you for choosing Sea Supply Hub for your marine parts and supplies needs!